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I am a small business owner of a medical clinic. We are finally at the end of our 60 month lease with Ricoh.

The machine NEVER did scan, never printed in color without streaks, consistently jammed, the only thing it really did was copy and print black & white. I paid nearly $375 a month for 60 months for a glorified enterprise printer. Customer service would leave us hanging for 24 hours without a working machine, I was incorrectly billed for overages on a routine basis, I never did any account rep assigned to our account. At the end of the lease, I am told I have 30-90 days before the termination of the lease or I am automatically renewing for 12 months at the same payment rate on an aged machine that doesn't work.

I am to send in writing my desire to end the lease, when in fact it contractually ends in 60 months. The fax number on my contract does not go through, I waited on hold for over an hour on three occasions for a rep to handle "separation" and never received anyone. I finally FedEx'ed a certified letter to the address on my contract to prove that I terminated in timely manner. Now, finally someone emails me and tells me I will have to pay for 2 additional months (I am not doing that) and I have to return the machine that weighs over 200 pounds to the center that they desire at my own expense.

This is extortion. I have been a CEO for over 20 years I deal with insurance companies on a regular basis.

Even with the games and rules of insurance companies, in all my years I have never had a more frustrating or negative experience with a company. I will never do business with Ricoh again and I sincerely urge anyone else to do the same.

Reason of review: Problems with payment.

Location: Seattle, Washington

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