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We purchased a production machine with Ricoh and at the time of us looking at the machine they said it could run carbonless as long as it meets the specs. Which our paper does. Mind you I ask if we could run carbonless 5 times and each time they said yes. Now after...
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Anonymous
Anonymous

I Work for this *** company and am very sorry for the poor customer service. I can't wait to leave

Anonymous
Anonymous

The chemicals from carbonless paper are absorbed by the fused rolls and create image quality problems. Sales will not tell you that is a problem, but their service dept sure w...

#957327
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I am a small business owner of a medical clinic. We are finally at the end of our 60 month lease with Ricoh. The machine NEVER did scan, never printed in color without streaks, consistently jammed, the only thing it really did was copy and print black & white. I paid...
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#949485
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305 Review

Ricoh - Simple Review #1478270460
Took my dependable machine away. Put new one in. worked 3 weeks. AND now has been down 3 weeks with only a promise of a new one. Little to no communication.
#949029
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My uncle bought SP100 printer and is not a technical person. He told the that he experience poor quality of prints. I tried the printer and found that it was the worst printing quality I had ever seen. I called your customer care because my uncle was committed for 3...
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Anonymous
Anonymous

Lesson learned, our Ricoh tech would take a couple of days to show up and actually said "of course it jams, its a Ricoh". To me that meant, I can't fix this piece of junk. We ...

Anonymous
Anonymous

Ricoh's small printers, especially the color printers are garbage, leak toner, jam, error codes. The tech was unable to fix ours. It sits in our closet collecting dust. We bou...

1.0
I didn't like
  • Worst experience i ever had with a company
#938846
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Hi Joanne, Please see email below from the customer. Please could you advise why contract number 22434955_0001_R was loaded in our system as of 1st December 2013? As customer is stating the signed the contract on the 23rd August 2013. Please find attached copy of the...
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1.0
Valley, Isle Of Anglesey
#922792
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THEY DELIVERED A PRINTER TO MY OFFICE, MY COMPUTERS WEREN'T OPERATIONAL AS YET SO I WAS GIVEN A NUMBER TO CALL AND I WAS TOLD THEY WOULD REMOTELY ASSIST WITH MY SET UP, WELL SURPRISE WHEN I CALLED I WAS TOLD I HAD TO PAY $131 PER HOUR FOR THEM TO SET UP A MACHINE I...
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1.0
I didn't like
  • Your organisation values and rules
#903015
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We bought New Ricoh 204SN printer in 2014 from big online website. We put in use in 2015. Only turned on less than 40 times and printed less than 500 pages. It is dead now.(will not turn on).(it is over warrenty). It is a defect product. (It is infant mortality failure...
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#868984
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The model of my printer, Ricoh SP112. The specifications say 1200 pages can be printed. After printing perhaps, 30-40 pages, printer stopped working. Under warranty, they checked and found out the toner needs to be replaced. They claim 1200 pages, but mine was even...
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Epping, New South Wales
#831664
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After leasing a copier from RICOH for 20+ years I am downsizing my office and sincemy lease was up on the copier I notified the company and asked for it to be picked upat my office. Unbelievably, not only will they not pick up their equipment, they require me to...
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#830927
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Bought a Ricoh C250DN printer. Had problems from day one. Had Ricoh techs out three times. That was bad enough but it is a wireless machine and is constantly going offline! Can't be discovered and I have to print out a report from the printer each time to get the...
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I didn't like
  • Constant problems getting supplies and keeping it online
#827785
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