Ricoh
Ricoh Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ricoh has a 1.4 star rating from 19 reviews; about 50% would recommend. Overall sentiment is negative with frequent mentions of poor customer service, billing problems, and high price levels.
Key Takeaways for Future Customers
- Expect many complaints in Ricoh reviews about support responsiveness and service ticketing.
- Consider potential billing disputes and unclear refund or exchange processes before leasing.
- Machines can be functional, but evaluate total cost of ownership and service contracts closely.
Negative Feedback / Risk Areas
- Recurring Ricoh customer complaints cite terrible customer service and slow or missing technician visits.
- Frequent billing errors, hard-to-resolve invoices, and difficulties obtaining refunds or contract cancellations.
- Poor user interface, unreliable scanning/printing performance, and supply/toner ordering issues.
Positive Feedback
Some reviewers note the machine quality and certain service technicians are good, describing the printer as a nice machine when it works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ricoh has a 1.4 star rating from 19 reviews; about 50% would recommend. Overall sentiment is negative with frequent mentions of poor customer service, billing problems, and high price levels.
Key Takeaways for Future Customers
- Expect many complaints in Ricoh reviews about support responsiveness and service ticketing.
- Consider potential billing disputes and unclear refund or exchange processes before leasing.
- Machines can be functional, but evaluate total cost of ownership and service contracts closely.
Negative Feedback / Risk Areas
- Recurring Ricoh customer complaints cite terrible customer service and slow or missing technician visits.
- Frequent billing errors, hard-to-resolve invoices, and difficulties obtaining refunds or contract cancellations.
- Poor user interface, unreliable scanning/printing performance, and supply/toner ordering issues.
Positive Feedback
Some reviewers note the machine quality and certain service technicians are good, describing the printer as a nice machine when it works.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My old watch repair
I want to repair my watch but don't know where to repair please send me address in india or contact no
Seymour, Indiana
Property for lease or rent
17482 Pullman St
Irvine, CA. 92614-****
We are inquiring about purchasing or leasing this piece of property.
Thanks
Donna Disque
812525****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful scansnap customer service
- - Scansnap asks to switch to Scansnap.com.
- - Files won't transfer.
- - Specialist team hasn't contacted me for weeks.
Scansnap want you to switch software to an updated software called Scansnap.com
However it will not transfer the files across and the customer service don't know how to sort this out. So they said it was sent to the specialist department but they haven't contacted me for weeks and won't reply to emails. Awful service.
Preferred solution: Apology
User's recommendation: Don't expect good customer service with this company
Lawrence, Kansas
The place where I work replaced a Canon printer with a Ricoh. No one likes the Ricoh. It is the most difficult copier to use. It has the brain power of a 3 month old child.
- - Scans take 10 minutes or more to appear, sometimes needing multiple scans.
- - The copier is very unfriendly and Ricoh tech is behind other companies.
Scans take 10 minutes or more to show up on the computer where they are sent, IF they ever show up. Sometimes it takes multiple scans of the same document for it to finally arrive.
The copier is the most user unfriendly machine I have ever encountered.
There are MANY steps just to make a simple copy. And you can't copy more than one document without having to log in and enter all of the same information each time.
It's ridiculous.
No one where I work likes this machine. We all wish we had our old Canon back.
From what I have experienced, Ricoh technology is at least 10 behind other companies.
User's recommendation: Don't lease or purchase one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReg query about service of printer
Can't connect with customer care.
The given contact number is wrong number. I have to do query regarding service of old printer.
Lawrence, Kansas
Not user friendly!
- - Replaced Canon with a Ricoh printer; staff dislike it.
- - It's 20 years behind in user-friendliness; only the person who selected it likes it.
My place of business replaced a Canon copier/printer with a Ricoh. I don't know why anyone would do this to their employees.
We went from a fast easy to use machine to something that takes multiple steps and not just one or two. For being user friendly, it is 20 years behind the curve.
The only person who likes the Ricoh printer is the person who selected it. Everyone else on staff hates it and how frustrating it is to use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Chute, Wisconsin
Customer Service
- - Purchased a used Ricoh copier and moved it to our office in Nov 2023; six months later issues persist despite calls, emails, and a service agreement.
We purchased a used Ricoh copy machine from a business associate with the intent to transfer the machine and the service contract to our business. The machine was moved to our office at the end of November 2023.
It is now 6 months later. After many phone calls and emails and even signing a new service agreement, it seems that Ricoh still does not have its 'i's dotted and 't's crossed.
According to the customer service representative today, it appears that the issue must be taken care of via another email request to the billing department. We love our machine, but Ricoh provides terrible customer service.
- Nice machine
- Lack of customer service and follow through
Preferred solution: Our service contract completed so that I can call a service man and so we know when the bills are due.
User's recommendation: Purchase from a company that cares about customer service.
Lawrence, Kansas
Place of business replaced Canon with Ricoh
- - We replaced the Canon copier with a Ricoh and miss the Canon.
- - The Ricoh is cumbersome, not user friendly, and copying and printing are slow.
My place of business recently replaced their Canon copier with a Ricoh. I sure miss the Canon which was easy to use.
The Ricoh is like stepping back in time technologically 10-15 years.
It is so cumbersome to use. There are many steps to copy or scan. It is not user friendly and takes a long time to receive and print documents from my computer.
I'm not the only person on staff who feels this way. We all agree that the machine is a pain to use.
User's recommendation: Don't buy or lease one.
Salt Lake City, Utah
Everything about RICOH USA completely sucks
- - Customer service is poor and unhelpful.
- - Billing/EFT issues have persisted since spring.
- - Avoid this company; buy a printer elsewhere.
The customer service is the worst. Its like no actual people work there to help resolve anything.
We have had billing and EFT issues since last spring and they still cant get it resolved.
I have replied to their emails doing everything but telling them where to shove their printer (which is a contract we should never have entered) and its like replying to a robot programmed to do nothing but give the same lame responses. AVOID THIS COMPANY and go buy a printer somewhere else.
User's recommendation: RUN dont walk away from RICOH USA
Oskaloosa, Iowa
Joke company
Ricoh is a joke. Don't waste your time applying at this place.
They screw you over.
pay sucks. Management is worthless
User's recommendation: None. Don’t apply company is a joke
Wadala, Maharashtra
Richo model laser unit
- - Printer is not printing properly.
- - They want this product in POOJAPPURA, TRIVANDRUM 695012.
- - They request help as parts are unavailable from vendors.
Printer is not printing properly . I want this product in POOJAPPURA, TRIVANDRUM 695012
Please help me for this
I am searching many vendors but this parts is not available that's why I am contacting you for this
BILLING DISPUTE
- - I have been a Ricoh customer for 35 years.
- - In 2022 I bought a new machine; delivery was late.
- - They prorated the old contract and billed a 3x rate.
I've done business with Ricoh for 35 years. In 2022, I purchased a new machine to replace the old one I had with them.
My yearly contract came up for renewal in August 2022. I purchased the machine that month but they couldn't deliver the machine until end of September. They prorated my monthly service agreement on the old contract (which I agreed to), however, they hit me with a per copy charge that was three times more than my new contract rate. They couldn't deliver the machine and I got penalized on the rate charge.
They outsource their billing and honestly it's difficult to understand what they are saying and no one seems to know what they are doing.
I will never do business with this company again. BEWARE!!!
User's recommendation: I DO NOT RECOMMEND THIS COMPANY
Not serviceble and not working my printer any technician are not available
Any technical not supprot to my richo printer update to rear tray not working and zerox but full black zerox
Preferred solution: Not buy richo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrinter driver not installed
Printer driver not installed in pc .display show Printer job 35 please help online to installed printer
Manly, New South Wales
Worst ticketing system ever!!!
- - Support tickets have no follow-up option; attachments only for consumables, not hardware.
- - Staple orders route to an MS Form that only allows one item.
there is no way to follow up any support ticket placed, on their support page it only offers the ability to add an attachment when ordering consumables WHY? the only time you would want to attach an item would be if there were an issue with hardware, but there's no choice to add an attachment with a hardware support ticket.
And when ordering staples for their machines you enter a type but they still send an email directing you to a poorly created MS Form which doesn't give you the option to order more than a single item at a time.
Useless
their auto ordering system is screwed up also, I have to manually order toner for some of their printers while I'm being inundated with un-necessary toners for other printers. Worse than useless.
Do not go Ricoh for enterprise solutions!!!Don't choose Ricoh
User's recommendation: Don't go Ricoh
Pittsburgh, Pennsylvania
RUN!! Absolutely absurd customer service
I wonder if the only thing Ricoh excels at is driving sane people insane?
No ticketing system, worse customer service than a cable company, and rude/limited knowledge agents-- Although judging by Ricoh's employment reviews, that's probably because the company stole their souls. I've run into such minor issues that turned into larger problems on account of this over the last 5 years. It's almost laughable!
Do yourself a favor and go with anyone else before the entire company soon goes under.
User's recommendation: Don't. Just don't.
About
Information on cameras, copiers, and scanners, as well as company information and history.
Ricoh is ranked 969 out of 6295 in Appliances and Electronics category
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