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We are a publishing office and recently went to the Richo printer as detailed above. The first one lasted a few weeks and fouled up when printing full colour pages and they literally glued themselves to the mechanism inside the printer. During this time we had to buy a...
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Anonymous
hillclimber2951

Ricoh printers are not the best, The best printers are HP. HP is the way to go.

#1138945
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Ricoh MP2504ex has a terrible User Interface. For example, in the home menu you have Scan, and select that. Next it lists names on the network, you select one, but no go it wants a DNA sample or something to verify. You have to be Data from Star Trek to make it work. A...
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Anonymous
hillclimber2951

You need to get a good IT guy to set up the copier. When set up properly it will work great.

#1124677
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We were told the C7100 would produce excellent solids on 100lb. Matte stock. It worked ok on their demo machine in a climate controlled room. Our machine did not perform as they claimed it would. They changed parts, made adjustments, but could not fix it. We have to...
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1.0
#1110152
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Contacted Ricoh a total of 6 times trying to get a technician out to cover a warranty service request. Every time, they said the technician would be there tomorrow. It's been over two weeks of this now. The technician said he had to wait for parts, now he's saying he's...
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1.0
#1103305
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Being a Ricoh customer now for 9 years, I don't know why we ever purchased through them again. Upgraded to a new machine with promise's it would be less than what we currently were paying, was nothing but a LIE!! They made a huge mistake and we had been paying on an...
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Anonymous
Anonymous

Their production equipment is a joke, the production color parts: is drums, developer modules, etc. are very cheaply built and never worked properly, causing toner leaks, band...

Anonymous
Anonymous

i agree . we have been with them for 20 years .. we leased a MPC 6501.. breaks downall the time.. nightmare company to deal with.

#1027519
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Ricoh - Manager Review

Your print fleet manager at Boston Scientific in Marlborough, Ma (Mary Courtney) is the worst employee you have.
#1015442
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Ricoh Customer Care Review

The employee they have running the mail room at City Hall is rude, childish, lazy, she dress nasty, who hires kids to run a business. They never get billing correct, and charge to much for a service and company that sucks.
1.0
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#965528
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We purchased a production machine with Ricoh and at the time of us looking at the machine they said it could run carbonless as long as it meets the specs. Which our paper does. Mind you I ask if we could run carbonless 5 times and each time they said yes. Now after...
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Anonymous
Anonymous

I Work for this *** company and am very sorry for the poor customer service. I can't wait to leave

Anonymous
Anonymous

The chemicals from carbonless paper are absorbed by the fused rolls and create image quality problems. Sales will not tell you that is a problem, but their service dept sure w...

#957327
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I am a small business owner of a medical clinic. We are finally at the end of our 60 month lease with Ricoh. The machine NEVER did scan, never printed in color without streaks, consistently jammed, the only thing it really did was copy and print black & white. I paid...
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#949485
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305 Review

Ricoh - Simple Review #1478270460
Took my dependable machine away. Put new one in. worked 3 weeks. AND now has been down 3 weeks with only a promise of a new one. Little to no communication.
#949029
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