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We were told the C7100 would produce excellent solids on 100lb. Matte stock. It worked ok on their demo machine in a climate controlled room. Our machine did not perform as they claimed it would. They changed parts, made adjustments, but could not fix it. We have to...
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1.3
#1110152
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Contacted Ricoh a total of 6 times trying to get a technician out to cover a warranty service request. Every time, they said the technician would be there tomorrow. It's been over two weeks of this now. The technician said he had to wait for parts, now he's saying he's...
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1.0
#1103305
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Being a Ricoh customer now for 9 years, I don't know why we ever purchased through them again. Upgraded to a new machine with promise's it would be less than what we currently were paying, was nothing but a LIE!! They made a huge mistake and we had been paying on an...
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Anonymous
Anonymous

Their production equipment is a joke, the production color parts: is drums, developer modules, etc. are very cheaply built and never worked properly, causing toner leaks, band...

Anonymous
Anonymous

i agree . we have been with them for 20 years .. we leased a MPC 6501.. breaks downall the time.. nightmare company to deal with.

#1027519
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Ricoh Manager Review

Ricoh
#1015442
Your print fleet manager at Boston Scientific in Marlborough, Ma (Mary Courtney) is the worst employee you have.
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Short Review on December 02, 2016

Ricoh
#965528
1.0
Details
The employee they have running the mail room at City Hall is rude, childish, lazy, she dress nasty, who hires kids to run a business. They never get billing correct, and charge to much for a service and company that sucks.
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Staff
Ricoh - Simple Review #1478270460
1/1

305 Review

Ricoh
#949029
Took my dependable machine away. Put new one in. worked 3 weeks. AND now has been down 3 weeks with only a promise of a new one. Little to no communication.
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We purchased a production machine with Ricoh and at the time of us looking at the machine they said it could run carbonless as long as it meets the specs. Which our paper does. Mind you I ask if we could run carbonless 5 times and each time they said yes. Now after...
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Anonymous
Anonymous

The chemicals from carbonless paper are absorbed by the fused rolls and create image quality problems. Sales will not tell you that is a problem, but their service dept sure w...

Anonymous
Anonymous

Yes, service techs have been specifically tasked to charge customers for T&M calls, even if they have a service contract.

#957327
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I am a small business owner of a medical clinic. We are finally at the end of our 60 month lease with Ricoh. The machine NEVER did scan, never printed in color without streaks, consistently jammed, the only thing it really did was copy and print black & white. I paid...
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#949485
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My uncle bought SP100 printer and is not a technical person. He told the that he experience poor quality of prints. I tried the printer and found that it was the worst printing quality I had ever seen. I called your customer care because my uncle was committed for 3...
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Anonymous
Anonymous

Lesson learned, our Ricoh tech would take a couple of days to show up and actually said "of course it jams, its a Ricoh". To me that meant, I can't fix this piece of junk. We ...

Anonymous
Anonymous

Ricoh's small printers, especially the color printers are garbage, leak toner, jam, error codes. The tech was unable to fix ours. It sits in our closet collecting dust. We bou...

1.0
I didn't like
  • Worst experience i ever had with a company
#938846
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Hi Joanne, Please see email below from the customer. Please could you advise why contract number 22434955_0001_R was loaded in our system as of 1st December 2013? As customer is stating the signed the contract on the 23rd August 2013. Please find attached copy of the...
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1.0
Valley, Isle Of Anglesey
#922792
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THEY DELIVERED A PRINTER TO MY OFFICE, MY COMPUTERS WEREN'T OPERATIONAL AS YET SO I WAS GIVEN A NUMBER TO CALL AND I WAS TOLD THEY WOULD REMOTELY ASSIST WITH MY SET UP, WELL SURPRISE WHEN I CALLED I WAS TOLD I HAD TO PAY $131 PER HOUR FOR THEM TO SET UP A MACHINE I...
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1.0
I didn't like
  • Your organisation values and rules
#903015
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We bought New Ricoh 204SN printer in 2014 from big online website. We put in use in 2015. Only turned on less than 40 times and printed less than 500 pages. It is dead now.(will not turn on).(it is over warrenty). It is a defect product. (It is infant mortality failure...
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#868984
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The model of my printer, Ricoh SP112. The specifications say 1200 pages can be printed. After printing perhaps, 30-40 pages, printer stopped working. Under warranty, they checked and found out the toner needs to be replaced. They claim 1200 pages, but mine was even...
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Epping, New South Wales
#831664
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